Shipping Your Order
Bendheim takes great care when packaging your order for shipment.
Cut-to-Size Orders:
All cut-to-size orders are shipped via Fed Ex Ground unless otherwise specified. The final price will include the cost of shipping and handling your order. The number of packages you receive will be based upon the maximum of 50 lbs. net weight per box. Orders for annealed (non-safety) glass normally ship within 5 business days; orders for laminated safety glass normally ship within 2-3 weeks from date of order.
Sheet or Case Orders:
Orders of sheets or cases of Restoration Glass® ship by truck. We will ship them by the best available method, unless you specifically requested otherwise. Freight charges are collect to the customer. The glass is shipped in sturdy wooden crates and banded to pallets. We offer some of the most competitive freight rates in the industry.
Tracking:
We will email your shipment tracking number the moment your order leaves our plant. All shipments are insured. Please note we are not liable for loss or damage of merchandise once it has left our premises. In case of damage, notify us within 2 days of receipt and hold the package for inspection by the freight company. Failure to notify us in a timely manner may void your claim. After successful completion of these steps, we will replace your glass at no charge as quickly as possible.
The packaged product has been tested in compliance with International Safe Transit Association (ISTA) Project 1-A Vertical Impact and Vibration Test Procedures.
We invite you to click here to begin your selection process. You can also contact us through our online form. We are at your service.